Most discussions about enhancing existing services or transforming the business revolves around technology. Whether it is an automated process to husk beans, upgrading enterprise systems to make workers more efficient, or improving infrastructure to make digital transactions and processes more efficient and secure,; it is the management of information technology that affects modern companies today.…
Author: Thavron
New Video Series: Vendor Selection
We are excited to publish another educational video series on our YouTube Channel. If you are getting ready to automate a manual ITFM process or replace an existing automation solution, you should be certain to check out this video series. You can post questions here or over on the channel. https://youtube.com/playlist?list=PL7BH2wQ4TR27yLfmKmQQZwGT0jbecum4A Thinking about switching software…
The grass is always greener….
It does not matter how far in my career I look back, the corporate search for a silver bullet , and the executive’s own push to “keep up with the cool kids” has always been a challenge to doing the best thing for the business. Long, long ago, when I used to write educational and…
Demand Budgeting in a Service Enterprise
Demand budgeting. Once the discussion with customers has begun around services, this is the essential next step. Imagine working with a restaurant for meal delivery. Service discussions mean that we offer and want customers to order things like “ lasagna and side salad”. But if demand planning continues the “GL Account” way, then the conversation…
Charting a path for alignment
This new 2 – part video series is available for free and will walk you through the why and how of roadmapping for business alignment.
Making the CFO Shine
Presenting on target information In an ever increasing number of organizations, IT management either reports up through the CFO or dual reports to the CFO and CEO. If you have an understanding the pain points your CFO has and can provide them an advantage, not only do you look good, but the CFO shines. CFOs…
Value Stream Basics
According to isixsigma.com, a value stream is all of the actions (both value-added and non-value added) currently required to deliver a product or a service. It is the work activity and information flow occurring as raw material and/or information becomes a product/service that is delivered to a customer. In other words, a value stream is…
Just because you can…
https://www.youtube.com/watch?v=g3j9muCo4o0 Jeff Goldblum, as Ian Malcom in Jurassic Park pushes for the right thing Doesn’t mean you should. . This is one of the themes that echoes and resonates through every “lessons learned” talk I hear at a conference. This year’s virtual conferences have been no different. It was mostly focused on choosing the right…
Watch Now: Having value discussions with the business at every step of the journey
You might have recently figured out your data is a hot mess ( who decided to override your project ID field in the GL, and is the CMDB EVER going to be “ready for prime time”?) but the CIO and the organization outside of IT are still pushing for conversations about value streams and the…
Watch Now: Using Internal Transparency for Balancing Labor Resources
At MNIT, like many other organizations, labor is a significant portion of the IT Costs. This can create the challenge of knowing if you have positioned those human resources in the right places to bring value to the organization. Watch this replay of Cathy Wagner’s session from Tuesday, Sept 8 at the IT Value Summit…