It does not matter how far in my career I look back, the corporate search for a silver bullet , and the executive’s own push to “keep up with the cool kids” has always been a challenge to doing the best thing for the business. Long, long ago, when I used to write educational and…
Category: Data
Just because you can…
https://www.youtube.com/watch?v=g3j9muCo4o0 Jeff Goldblum, as Ian Malcom in Jurassic Park pushes for the right thing Doesn’t mean you should. . This is one of the themes that echoes and resonates through every “lessons learned” talk I hear at a conference. This year’s virtual conferences have been no different. It was mostly focused on choosing the right…
Service Costing is an Enterprise Class Big Data Project
Mature Service Management means tracking the cost, value, risk, quality, and demand for services. Service Costing is often the first step on this journey, but many companies stumble , falter ,or just fail to launch. Here are the top things that prevent companies from having a successful Service Costing implementation: Not understanding the Use Cases…
The 3 C’s of Data Maturity and Readiness
It was the topic of discussion at every ITFM/TBM conference last year. We heard it from everyone presenting — your data matters. This really isn’t a surprise. We all know “garbage in… garbage out” but for a little while people got caught up in marketing hype and thought data magic was possible. It is also…
CMDB Sand Traps for ITFM /Service Costing Initiatives
Working with clients over the years has taught us that your organization’s CMDB ( Configuration Management Data Base) can be both your biggest asset and the easiest sandtrap for Service Costing projects. Understanding the strengths and weeaknesses of your CMDB will allow you to set initial expectations for integration and plan a roadmap to maturity…