Just because you can…

https://www.youtube.com/watch?v=g3j9muCo4o0 Jeff Goldblum, as Ian Malcom in Jurassic Park pushes for the right thing Doesn’t mean you should. . This is one of the themes that echoes and resonates through every “lessons learned” talk I hear at a conference. This year’s virtual conferences have been no different. It was mostly focused on choosing the right…

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Service Costing is an Enterprise Class Big Data Project

Mature Service Management means tracking the cost, value, risk, quality, and demand for services. Service Costing is often the first step on this journey, but many companies stumble , falter ,or just fail to launch. Here are the top things that prevent companies from having a successful Service Costing implementation: Not understanding the Use Cases…

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CMDB Sand Traps for ITFM /Service Costing Initiatives

Working with clients over the years has taught us that your organization’s CMDB ( Configuration Management Data Base) can be both your biggest asset and the easiest sandtrap for Service Costing projects. Understanding the strengths and weeaknesses of your CMDB will allow you to set initial expectations for integration and plan a roadmap to maturity…

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