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The ITIL Service Value System: Value Co-Creation – a discussion with David Cannon
May 13, 2021 @ 14:00 – 15:00 EDT
One of the foundational concepts of ITIL v4 is that value is co-created. The IT Business Office ( IT Finance and Partners) has a unique perspective and the ability to bring together data that can accelerate this discussion. We are exceptionally pleased to be able to sit down with David Cannon and talk about how the IT Business Office can be a proactive partner in the definition and co-creation of the value of IT Services.
An industry expert and trusted consultant, David has been at the forefront of helping organizations understand and adjust to major shifts in the technology industry over the past 3 decades.
David is known for crafting industry best practices for Strategy and IT Operations and uses them extensively to make organizations function more effectively and efficiently. He has led consulting practices in Forrester, Hewlett-Packard and BMC Software.
David is the co-author of the ITIL 2007 Service Operation book, author of the ITIL 2011 Service Strategy book and lead editor of the ITIL 4 Digital and IT Strategy book. He was awarded two lifetime achievement awards by the itSMF.
David’s LinkedIn to connect and learn more: https://www.linkedin.com/in/dacannon/