Service Costing as a Financial Planning & Analysis tool

Most discussions about enhancing existing services or transforming the business revolves around technology. Whether it is an automated process to husk beans, upgrading enterprise systems to make workers more efficient, or improving infrastructure to make digital transactions and processes more efficient and secure,; it is the management of information technology that affects modern companies today.…

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Just because you can…

https://www.youtube.com/watch?v=g3j9muCo4o0 Jeff Goldblum, as Ian Malcom in Jurassic Park pushes for the right thing Doesn’t mean you should. . This is one of the themes that echoes and resonates through every “lessons learned” talk I hear at a conference. This year’s virtual conferences have been no different. It was mostly focused on choosing the right…

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When your world changes , how do you cope?

Hand writing inscription Are you ready with marker, concept This year has certainly proven out the axiom that in business, everything changes eventually. If you have modeled your IT Business Service costs, there are lots of changes that have happened that probably require an update or change to your model. Has your company undergone a…

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A three-point test to assess the usefulness of your Business Services

IT/Technology groups too often spend weeks or months of time designing Business Services and modeling their costs only to have them complicate and confuse the business, rather than making the conversations easier. Here is a simple test to see if you have identified the Business Services that your internal customers need: Are your Business Services…

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Service Costing is an Enterprise Class Big Data Project

Mature Service Management means tracking the cost, value, risk, quality, and demand for services. Service Costing is often the first step on this journey, but many companies stumble , falter ,or just fail to launch. Here are the top things that prevent companies from having a successful Service Costing implementation: Not understanding the Use Cases…

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CMDB Sand Traps for ITFM /Service Costing Initiatives

Working with clients over the years has taught us that your organization’s CMDB ( Configuration Management Data Base) can be both your biggest asset and the easiest sandtrap for Service Costing projects. Understanding the strengths and weeaknesses of your CMDB will allow you to set initial expectations for integration and plan a roadmap to maturity…

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