Demand budgeting. Once the discussion with customers has begun around services, this is the essential next step. Imagine working with a restaurant for meal delivery. Service discussions mean that we offer and want customers to order things like “ lasagna and side salad”. But if demand planning continues the “GL Account” way, then the conversation…
Charting a path for alignment
This new 2 – part video series is available for free and will walk you through the why and how of roadmapping for business alignment.
Making the CFO Shine
Presenting on target information In an ever increasing number of organizations, IT management either reports up through the CFO or dual reports to the CFO and CEO. If you have an understanding the pain points your CFO has and can provide them an advantage, not only do you look good, but the CFO shines. CFOs…
Value Stream Basics
According to isixsigma.com, a value stream is all of the actions (both value-added and non-value added) currently required to deliver a product or a service. It is the work activity and information flow occurring as raw material and/or information becomes a product/service that is delivered to a customer. In other words, a value stream is…
Just because you can…
https://www.youtube.com/watch?v=g3j9muCo4o0 Jeff Goldblum, as Ian Malcom in Jurassic Park pushes for the right thing Doesn’t mean you should. . This is one of the themes that echoes and resonates through every “lessons learned” talk I hear at a conference. This year’s virtual conferences have been no different. It was mostly focused on choosing the right…
Watch Now: Having value discussions with the business at every step of the journey
You might have recently figured out your data is a hot mess ( who decided to override your project ID field in the GL, and is the CMDB EVER going to be “ready for prime time”?) but the CIO and the organization outside of IT are still pushing for conversations about value streams and the…
Watch Now: Using Internal Transparency for Balancing Labor Resources
At MNIT, like many other organizations, labor is a significant portion of the IT Costs. This can create the challenge of knowing if you have positioned those human resources in the right places to bring value to the organization. Watch this replay of Cathy Wagner’s session from Tuesday, Sept 8 at the IT Value Summit…
Watch Now: App TCO the Work/Value Curve
Maturing your data and processes to the point of supporting a useful Application Total Cost of Ownership ( AppTCO) is a problem that is shared at organizations around the globe. The investment is not small, but the benefits can be even bigger. If you are contemplating or planning to expand your journey to this maturity…
Watch Now: Services as Actionable Levers
When you are up to your elbows in data, models and troubleshooting, it can be hard to focus on the larger arc of your journey. What will actually happen when your consumers are presented with a set of services that are actionable levers, instead of flat IT allocations? Listen to David van Deusen in his…
Watch Now: Navigating the ITFM and EA Partnership
Did you miss the IT Value Summit on Sept 8? Watch the Replay of Bryan Drake’s conversation around the benefits and challenges of having ITFM and EA work together.