Service Costing is an Enterprise Class Big Data Project

Mature Service Management means tracking the cost, value, risk, quality, and demand for services. Service Costing is often the first step on this journey, but many companies stumble , falter ,or just fail to launch. Here are the top things that prevent companies from having a successful Service Costing implementation: Not understanding the Use Cases…

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Grow your team to Grow your program

You have invested in software, data cleansing projects, and new report design…but if you have not invested in growing your team, your program will never thrive. Learn about the skills needed for great IT Finance Analysts/Modellers in this new video. Ready to supercharge your team? Scroll down for the link to our February workshop. https://youtu.be/YyLwn52vCjk

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Learn and Lead Workshops take your team to the next level

The learn and lead workshop schedule for 2020 has been announced and tickets are available now. We will be providing 3 public workshops and a fourth workshop that is available only to our Post Implementation Support Subscription Customers. In February, our workshop is targeted to intermediate to advanced skillsets. If you have been working with…

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What about the Enterprise Architects?

Google’s ngram viewer shows that the word “architecture” had a stable usage from 1800–1980. It slowly rose through the 1980’s then sharply spiked in the 1990’s and remains stable at a rate double it’s previous usage since about 1998 ( you can see the architecture ngram here). That rise was interestingly co-incident with the rise of computers…

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CMDB Sand Traps for ITFM /Service Costing Initiatives

ITFM TBM sand trap

Working with clients over the years has taught us that your organization’s CMDB ( Configuration Management Data Base) can be both your biggest asset and the easiest sandtrap for Service Costing projects. Understanding the strengths and weeaknesses of your CMDB will allow you to set initial expectations for integration and plan a roadmap to maturity…

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