Changing the IT/Business Culture with Service Value Conversations and Metrics


Session slides from ITFMA Conference in New Orleans, July 2017


Changing the conversation from the cost of services to the value of services requires a whole new way to think about the work that IT does.  How does discussing service value impact the way that the business consumes and thinks about IT? How should IT be measuring their services in this new paradigm?  We tackle these questions and more in this presentation from the ITFMA Conference in New Orleans in July 2017.


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