This workshop is designed for companies that already have a service costing model of some kind (excel, custom built or off the shelf), and are looking for opportunities to mature the model. In order to increase your impact on the organization, you need to mature your model. It is time to learn and lead your organization into being strategic partners for the business
June 6, 2019 Topics:
Data for Service Cost Modeling: Leveraging the CMDB (Beginner-Advanced)
Getting detailed asset data into your model can often mean navigating a jungle of acronyms, forging relationships with new folks at your company and handling very large datasets. Since this activity can take significant effort, you need to prioritize which allocations in your model will provide the most insight. We will teach you how to evaluate your model’s allocations and prioritize which to mature and which are sufficient.
This workshop will cover leading practices for using CDMB data in your model, how to forge a partnership with your CMDB and infrastructure teams and how to judge the maturity of your datasets when they are very large.
Modern IT is now the age of software-defined virtual assets. As part of this discussion, we will cover how to design for this and include these assets in the cloud within your models.
Get armed with all the knowledge you need to evaluate your model for opportunities and how to design for the future.
Your Service Portfolio: An overview – (Beginner- Advanced)
Having a service catalog is the start to better communication with the business, but now it is time to step up your game and develop your service portfolio processes, models and metrics. Learn what it takes to be able to provide reporting to the business on the value return their investment in IT is bringing to the organization.
Take home a list of leading metrics and an operational model for how to develop a Service Portfolio team.
Workshops are held at the comfortable Hyatt Place Indianapolis Airport. Close travel can fly in and fly out same day, using Hyatt’s airport shuttle. Traveling a little further? Rooms are available at a special low rate, just call 1 888 478 8955 and use the code “Thavron Solutions”.
8-9 am: Breakfast at the Hotel
9 am-Noon Session 1: Data for Service Cost Modeling: Leveraging the CMDB
Noon – 1 pm Lunch ( included in workshop)
1 – 4 pm Session 2: Your Service Portfolio: An overview
4-5 pm Open Q&A: Bring in your burning questions and get the answers you need to run the business.