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Charting a path for alignment

Once you have made the decision to improve or automate your TBM/ITFM processes, it is crucial to be certain that business benefits will be realized as soon as possible. These activities are not just about improving the budgeting process for IT (although that is an excellent side-benefit). To get full ROI from your investment, you should also be considering how you bring actionable levers and insights to the CIO and the business leaders outside of IT.

Building a roadmap for the successes and outcomes that will align you to the business is a proven tool for success that gives you visibility and results throughout the organization.

How do you know if a roadmap will align with your journey? Part 1 of our three-part series will help you decide.


Once you have decided to move forward with your roadmap, the process can seem overwhelming. In part 2 of our video series we take you through the 4 pillars of a roadmap and how to approach the items to be included.


You may be in a position where you know the milestones and goals you want to achieve but have no clue what projects can move you closer to those goals. The final episode in this three-part series helps to map the business benefits you are looking to achieve with activities in the roadmap pillars that can move them forward.


We are always glad to talk with you more about your roadmapping challenges or goals.

Please use one of these methods to Contact Us.


This 3-part series was based on, Charting a Path of Alignment, which is also available for free download.

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Watch Now: App TCO the Work/Value Curve

Maturing your data and processes to the point of supporting a useful Application Total Cost of Ownership ( AppTCO) is a problem that is shared at organizations around the globe.

The investment is not small, but the benefits can be even bigger.

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If you are contemplating or planning to expand your journey to this maturity point, we highly recommend that you listen in on the fireside chat with Wyndham Boonzaier, who led absa, one of the largest financial services organizations in the country through their maturity journey to calculated AppTCO. We are so pleased that Wyn agreed to join this discussion from home in South Africa,.Wyndham was frank and honest about the journey and the real work it takes to put this critical set of models and metrics in place.


If you are looking for honest feedback about the real work involved in successfully modeling and managing the data needed for a useful AppTCO, you do not want to miss this discussion.


Have an AppTCO success story of your own or questions on how to navigate this journey? Contact US

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Watch Now: Services as Actionable Levers

When you are up to your elbows in data, models and troubleshooting, it can be hard to focus on the larger arc of your journey. What will actually happen when your consumers are presented with a set of services that are actionable levers, instead of flat IT allocations?

Listen to  David van Deusen in his session on Services as Actionable Levers during the IT Value Summit on Tuesday, Sept 8. David took IT for NY State Comptroller’s office from chaos to operational services that drive their budgeting process- saving time and sanity for everyone. This is a not to be missed session and his practical lessons apply to organizations in both the public and private sectors.


Have a success story of your own or a problem you want some insights into? Contact Us.

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The Value of Partnerships for TBM

A service valuestream mindset and view of IT for the organization is not just a finance exercise, it is a shift in thought for the whole enterprise. Enterprise Architecture can be a key partner in socializing this change and driving value for IT.

Interested in exploring and improving the IT Partnerships you need for success outside of the IT Finance Office?

Join Dale Bryan Drake for a discussion on how the EA and ITFM partnership can transform an organization, based on his personal work experiences.

No IT Finance Director should be designing the service cost model for their organization in isolation.

Be sure to RSVP and grab your seat for this session of the IT Value Summit on Tuesday, Sep 8. This session is just one of a series through the day, all focused at discussing and maturing our concepts of the value of IT – how to define, measure, and communicate the value provided every day.

The entire Summit is virtual and Free, to support everyone struggling through COVID budget impacts. We look forward to having you join the discussion and growing the knowledge in our community.

Have a success story of your own or a problem you want some insights into? Join the discussion at the IT Value Summit.

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The View from Success

When you are up to your elbows in data and models and troubleshooting, it can be hard to focus on the larger arc of your journey. What will actually happen when your consumers are presented with a set of services that are actionable levers, instead of flat IT allocations?

OLD WAY versus NEW WAY written on the white arrows, dilemmas concept.

Join  David van Deusen in his session on Services as Actionable Levers during the IT Value Summit on Tuesday, Sept 8. David took IT for NY State Comptroller’s office from chaos to operational services that drive their budgeting process- saving time and sanity for everyone. This is a not to be missed session and his practical lessons apply to organizations in both the public and private sectors.

Expecting your customers to change their behavior without levers is an act of futility

Be sure to RSVP and grab your seat for this session of the IT Value Summit on Tuesday, Sep 8. This session is just one of a series through the day, all focused at discussing and maturing our concepts of the value of IT – how to define, measure, and communicate the value provided every day.

The entire Summit is virtual and Free, to support everyone struggling through COVID budget impacts. We look forward to having you join the discussion and growing the knowledge in our community.

Have a success story of your own or a problem you want some insights into? Join the discussion at the IT Value Summit.

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The importance of shifting the culture- not just the conversation

I just listened to Robert Shaich, the CEO of Panera Bread on MSNBC ,and his answer to why their company stock has been doing so well delighted me. He did not talk about cost management, or revenue. He said the reason they were doing well was because they focused on making the guest experience excellent. They listened to their customers and provided the products and experiences that made them happy- the rest followed.

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Today, there is a lot of discussion on the importance of shifting the conversation from the “Cost of IT” to the “Value of IT”. We first started talking to our clients and other folks in the domain about managing the customer experience over two years ago. One of those early presentations is still online. To work well, this is not just a change in reports and the language IT uses when talking to their business counterparts. This really means a culture change- like Panera, focusing on what the business needs and wants and then successfully providing it.

The first step in understanding the Value of IT is understanding the business. As the second quarter of the year launches, if you have not yet scheduled a quarterly review of business needs and changes -now is the time. During these conversations, don’t focus on being an order taker- this is not the time to find out that the business wants 500 more tablets or 3 new applications. This is the time to find out what the current and near future business challenges are. If they insist on using this time to “put in orders”, use your ‘5 Whys’ skills to get to the root cause and figure out if those new applications are the best solution to their problem. This should also be a discussion where they get to give you unrestrained feedback on what is not working. Now is when you must be in an active listening mode- receptive and not defensive. You are not doing these meetings so they hate you less at the end of the meeting, you are actually trying to get better at serving the business.

There should be no naivete here- any business has to manage costs, inventory and delivery. Modeling and understanding the cost of services is a business basic. No one should be making internal service decisions without data to back it up- cost, quality, and risk are the basics you need to start with and are the reason why platforms and tools to manage the complexities of IT data are thriving right now. They are useful and they impact the bottom line. This is not trivial

But if you want to highlight your value to the business, and be a full partner in business success, you have to start with understanding what the business really needs and wants.

Time to book your next ( or first) quarterly meeting of the minds.