https://youtu.be/DHzYXWGeEko What are your biggest challenges to moving the discussion beyond the cost of IT and a balance sheet? In May David Cannon, the executive Vice President of nFiniti 3 , joined us for a virtual roundtable discussion about service value, the role of the IT Business Office in strategy, and active steps IT Executive…
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Accidental versus Intentional Improvements
COVID Lessons Learned During the breakout sessions at the Elevate ITFM conference today, the talk turned to lessons learned from last year’s COVID 19 impacts – and the improvements that are emerging out of that experience. After the obligatory discussion of laptops, VPNs, Network bandwidth and other remote working issues, the discussion turned to processes…
Moving from Scorekeeper to Strategist
The practice of IT Financial Management (ITFM) is not a one size fits all proposition. The goal is to bring optimum value to the organization, by aligning the IT department’s goals to those of the organization. Since organizational goals differ from one company to the next, each organization will define their growth, transformation and even…
Service Costing : Beyond Cost Calculations
“Build a cost model” they said. Business concept “Get Cost Transparency” “Understand your TCO” So, you invest. And Design and Build and Crunch Data. Now What? Once you know your service costs, what will you do with them? Cost modeling is the beginning step in to an organizational super power, and can fuel many kinds…
How to run a successful Service Costing Project
Four puppets, holding in hands a puzzle of multi color. Objects over white Too many service costing implementation projects end up with less ROI and more frustration than they should. As companies think about launching these projects, there are some common themes to the nightmares that haunt the project owners: IT Finance Mangers assign a…
Attractions in the Area
Have some extra time to unwind? Visit Indy is your best source for things to do and see.
Learn and Lead gets a home at the Hyatt
Thavron’s Learn and Lead Workshops moving to the Indianapolis Airport Hyatt Place.
Government Transparency- Baby Steps
There is no organization that at the core is more service focused than the federal government. By definition, the agencies and departments of the government exist to provide services- to each other or to the citizens. However, like most large organizations, if you were to ask a staff member or IT support staff member how…
The importance of shifting the culture- not just the conversation
I just listened to Robert Shaich, the CEO of Panera Bread on MSNBC ,and his answer to why their company stock has been doing so well delighted me. He did not talk about cost management, or revenue. He said the reason they were doing well was because they focused on making the guest experience excellent. They listened…