The IT Business Office and Business Value – A Conversation with David Cannon

https://youtu.be/DHzYXWGeEko What are your biggest challenges to moving the discussion beyond the cost of IT and a balance sheet? In May David Cannon, the executive Vice President of nFiniti 3 , joined us for a virtual roundtable discussion about service value, the role of the IT Business Office in strategy, and active steps IT Executive…

Read more

Accidental versus Intentional Improvements

COVID Lessons Learned During the breakout sessions at the Elevate ITFM conference today, the talk turned to lessons learned from last year’s COVID 19 impacts – and the improvements that are emerging out of that experience. After the obligatory discussion of laptops, VPNs, Network bandwidth and other remote working issues, the discussion turned to processes…

Read more

Government Transparency- Baby Steps

There is no organization that at the core is more service focused than the federal government. By definition, the agencies and departments of the government exist to provide services- to each other or to the citizens. However, like most large organizations, if you were to ask a staff member or IT support staff member how…

Read more