Accidental versus Intentional Improvements

COVID Lessons Learned During the breakout sessions at the Elevate ITFM conference today, the talk turned to lessons learned from last year’s COVID 19 impacts – and the improvements that are emerging out of that experience. After the obligatory discussion of laptops, VPNs, Network bandwidth and other remote working issues, the discussion turned to processes…

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Compiling Community Resources

The Global IT Financial Management Community is thriving. The growing availability of community resources is a reflection of the health of our domain. The Vendor landscape continues to grow, and the offerings become more and more capable. Learning resources and communities are popping up, sponsored both by vendors and by non-profit organizations. Keeping track of…

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Service Costing as a Financial Planning & Analysis tool

Most discussions about enhancing existing services or transforming the business revolves around technology. Whether it is an automated process to husk beans, upgrading enterprise systems to make workers more efficient, or improving infrastructure to make digital transactions and processes more efficient and secure,; it is the management of information technology that affects modern companies today.…

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